Hyatt House Houston/Galleria

Good hotel. However, my first night in the hotel there was major banging and vibration and other things going on, I reported it to the front desk the person just apologized, Thats it for one night of loss sleep. Everyone on the 3rd floor I ran into some people on the 3rd floor who also then on Saturday I was in 317 noise kicked in again we called the front desk. Disappointing

This hotel needs a serious upgrade. It looks outdated. The room was just okay but there were so many little things like, the old raggedy blinds(with no curtains in the window), the broken top lock on the door and I saw a huge bug in the bathroom. The water pressure in the shower kept going in and out, and the A/C in the hallway was not working after the first night. Also, we could hear the guests in the room above us walking all night. The best part was the free breakfast. It was good and fresh! I probably will not be back.

Hyatt Explorist elite here for 3 nights. Was given a room at check in next to a busy street and im a light sleeper. The next day, the receptionist managed to move me to a room by the pool so was happy about that. Elevator is creepy. The rooms are dated but clean and functional. Bed sheets could be smoother. Could use more lighting and usb ports. Bathroom fan sounded like a jet engine. No sponge provided to handwash dishes/utensils. Free breakfast was ok and had the staples: scrambled eggs, sausages, toast/bagels, etc. Gym was good sized with decent equipment but towels were not replenished for a day and a knob is missing on the crossfit machine so it's half functional. Hotel is less than 15min walk from some restaurants and a CVS. Sidewalk on hotel side is narrow so when it's flooded, you either have to wear flood boots or walk into the street with traffic. Overall a good stay but some fixing is needed.

STAY AWAY, If I could leave 0 stars I would. Our room had a whole in the window that was ducktaped, when we walked to the back of the hotel to the pool(very small) we saw many other windows that were taped. The locks are busted, so if you're a single woman, go elsewhere. If you like to get away from the 100⁰ weather, too bad, cuz the AC is busted too. How about a shower to wash off from a hot day, too bad the front desk shut off the water for 4 hours during the day with no warning or explanation. The shower leaks from the bottom, and there was also a leak from the shower ceiling , probably another rooms shower floor leaking through. The "H Bar" they advertise is really just an area in the breakfast bar that looks closed every night, and if you want a drink you have to ask someone at the front desk to go make you one. The manager at the front desk is rude and offered no assistance to any of these problems, she stares at you vacantly with her mouth open until you walk away. This is an area with beautiful , reasonably priced hotels. I implore you all to go to one of the many different hotels, unless you don't mind NO AC, a room with no lock, holes in the window, water being randomly shut off, etc etc

Went to view a room for a business trip. Spoke with the reception Kayla, she told me she had to ask her manager, Jacob if I could view a room, Jacob told me that it was almost time for him to go for the day that he will not be able to show me a room, and that it was past business hours. I arrived to the facility at 5:30. Terrible customer service ask for the manager he told me he was the manager (GM) then he gave me a card with the hotel phone number on it and walked away after I called the number I went back in and asked Kayla could she call him back to the front? . He told her to tell me that he’s gone for the day but then I’m sitting outside in my vehicle and see him walk to his vehicle. He was still inside of the building, so basically they both just lied in my face. Customer service definitely will not refer a friend or family. Member was looking to book several rooms for a company stay thanks for the experience definitely will not be doing that. Also, when I went back in the second time, I retrieved the card from the card holders that had GM on there and is definitely not his name. It’s a person by Victor.